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We offer a wide range of added services, and each service can be taylor made to meet your requirements.
In the event of an emergency, Disaster Recovery can be used to divert all calls to an alternative line, quickly and easily either online or through the app.
Ratio Call Plan
An option within a Hunt Group, incoming calls can be routed to a pre-defined list of locations on a percentage share basis, allowing for call distribution to be weighted across multiple sites.
This service displays either a caller’s number or the number the caller dialled.
This is especially useful if you have multiple numbers routing to a single destination.
Time & Day
This service allows you to route incoming calls to different destination numbers or call plans at different times of the day, or days of the week.
Voicemail/Out of Hours/Missed Call
This service asks the customer to leave a message during predetermined times or when your office is closed. If a line is busy / engaged, a Missed Call alert can be used to notify a manager (by email).
In order to retain callers and reduce their frustration when lines are busy, a Call Queue can be used. For example, you can choose how many callers are held in the queue, a selection of different styles of music can be added and recordings can be added for advertising products events etc.
Area Based Routing
One unique number can be used for multiple sites, if a call comes from a number in London the service will find the nearest office to the caller and route the call to that location.
Multi-Call ‘Ring all at once’
Another option within a Hunt Group, this service allows up to seven different destination numbers to ring at the same time until the call is answered. This is a cloud based service offering phone system-like functionality over a wide area, so is not restricted to a single location, as in a phone system.
This service can transfer a call internally or from one type of line to another (landline to mobile for example).
IVR Auto Attendant
This service adds an automated menu system to your number (press 1 for Technical, 2 for Customer Support etc.). The advanced IVR can also include time of day routing call recording call whisper. It can also be fully customised so other services added.
Like all services, Call Recording is a cloud-based feature that can be activated instantly on any number – even ported BT landlines – and exclusively outbound IDA/CPS call traffic, without further hardware installation.
Online Call Statistics
Online Call Statistics provide invaluable information detailing everything needed for the efficient management of your inbound traffic. Scheduled reports can be sent by email at daily, weekly or monthly intervals. CSVs may also be downloaded.
This service enables your customer to send a fax which is then converted to a TIFF or PDF file and delivered to email or stored in a designated mail address.
A Pre-connection Greeting is a short recording which is played to the customer upon connection.
It can be used to simply greet the customer or to give important information. A Whisper can be used to notify the call recipient of the call’s origin. For example, you might advertise three numbers for three different products routing to a single line.
A Hunt Group can cycle a call through all available lines until someone picks up (and can be set to cycle through different destination numbers at different times of day).